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for something you don't even know you did. >> reporter: for example, in new york city, where the area code is 212, you may be put in room 1212, which is exactly what a guest forgetting to dial 9 for an outside line would dial. >> if i put you in room 1212, it's a beautiful room by all accounts. however, there's a bunch of idiots all through the hotel that don't dial out and it's going to ring 1212 all day, all night. >> reporter: and a nasty attitude is a big motivator for staff revenge. rude or cheap guests are being watched and secretly listed as a pita, or a pain in the -- obvious. but if you're a big tipper, they may have logged you as an f.o.b., or friend of ben, as in franklin. then, you'll definitely get prompt attention. but cash doesn't guarantee character. look at this video shot by some hotel guests. in comes the hotel manager, in he goes to the safe, and out goes their cash. cautionary tale. doesn't usually happen. to sum up, when you travel, leave the bad attitude at home and, diane, every little bit helps. >> i have no attitude, chris. >> reporter: you are perfect. >> of cour
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